The question is, “How do you eat an elephant?” The answer: “One bite at a time.” I’ve been thinking about elephants a lot since the first of the year. Most of the country has been in a bit of a tailspin. Snow storms and gloomy winter weather hasn’t helped much to lift the spirits of Americans who are sick to death of talk of terrorists and wars, poor customer service, shoddy work and unemployment. Even so, today I was really taken aback by at how rude everyone has become. The challenges facing all of us at the moment are huge. [Click here to see the rest of the story]
Feb 242007
Feb 222007
If you want to know what customer service is all about – ask an entrepreneur! If you want to know what business is all about – ask an entrepreneur! Why? Because entrepreneurs live and die based on their business practices. We share information among ourselves and learn from watching what works and what doesn’t! We’re not always perfect but we do know that businesses who focus on delivering the best possible service to their customers and who accept responsibility when there’s problems are the ones who will ultimately thrive. Some time ago, my daughter had a problem with an airline — [Click here to see the rest of the story]
Feb 022007
I love technology! Remember the days when we didn’t have computers? It really wasn’t all that long ago when typing a report was a major production. We were very careful about typing back then. The closer to the bottom of the page we got, the more careful we were. Heaven knows, we didn’t want to have to start all over again because we make a mistake at the bottom of the page. There’s no telling how many trees were sacrificed at the hands of unskilled fingers. Technology is our friend. It’s a mixed blessing at the same time. I really [Click here to see the rest of the story]
