Changing Customer Expectations Forewarn Businesses

Businesses that understand that they exist to serve the public and that real people spend the money will survive. Those who don’t, won’t.

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Happy Thanksgiving!

It's that time of year again. Time to celebrate. Time to step back from the stresses of the day and simply enjoy being alive.

At this time, I say a hearty "Thank You" to all the folks who have played a major role in my life this year. I appreciate your friendship and business.

Thank [...]

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The Great 21st Century Tragedy

It’s unfortunate that in this great new era where we have tools for connecting with other people that previous generations never even dreamed of, it’s harder than ever to connect with real people to develop meaningful relationships…personal, working or otherwise.

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Instant relationships?

Social networking is great! But it may lead to the death of real relationships.

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Perception is everything….

Confused about what’s going on in the world? Perception is everything. We can’t afford to forget this when we seek to understand the news.

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Computer Challenges…

Are you having fun yet? Have you fallen in love with your computer?
I'm not going to get into debates about what kind of computer is better than any other. I'd rather approach this topic from the absolute bottom line. They can be very expensive toys / er, tools. Or they can be the best thing [...]

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Can we fight email spoofs?

Have you seen a rash of spoofs in your incoming email of late?  I certainly have.  
Spam is on the increase. I thought it was just me but my daughter, working in a corporate environment, said they’re being hit, too. What’s at the root of it? Lord knows. My personal theory is that there are a [...]

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So, you’re too old….

How old are you? 45… 57… 66? At what age do you become unproductive? Never mind what others tell you. The real question is what do YOU think.
Chester Kmiec didn’t buy into fears of age discrimination. He just kept on keepin’ on… He started working in the Department of Finance for the City of Chicago when [...]

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